http://www.theverge.com/2014/7/16/5909591/here-s-why-your-comcast-rep-is-yelling-at-you
And if you're there, LEAVE! If they keep taking money out of your account after you quite, like AOL has been known to do; CLOSE THE ACCOUNT AND START ANOTHER ONE!!!!! AT A CREDIT UNION, DAMMIT!!!!!!